26" Plastic Dog House Outdoor with Air Vents, for Small Medium Dogs, Grey

📦 Shipping & Delivery Policy

At Homivas, we are committed to providing a smooth, transparent shipping experience. Please review the policy below before placing your order.

🇨🇦 Where We Ship

We currently ship across Canada except for the following regions and postal codes:

Northern Territories:
Yukon (YT)
Northwest Territories (NT)
Nunavut (NU)

Restricted Postal Codes:
A0K, A0P, A0Q, A0R, X0A–Y9Z
(Some additional rural areas may also be excluded.)

Orders to Northern Territories may:

• Require 6–12+ business days for delivery
• Include remote-area surcharges
• Be limited to select products only

💲 Shipping Cost

We offer free shipping across Canada except for Northern Territories and restricted remote regions where additional fees may apply.

Shipping costs (if applicable) will be shown at checkout.

⏱ Order Processing Time

All orders are processed within 24 hours after payment is verified and cleared.

Please note:

• No weekend or holiday shipping
• Orders placed after hours ship next business day

🚚 Delivery Time

Estimated delivery timelines:

• Ontario: 1–3 business days
• Outside Ontario: 2–9 business days
• Northern Territories: 6–12+ business days

Delivery times may vary due to weather, carrier delays, or peak periods.

📍 Tracking Information

You will receive tracking details within 24 hours after shipment via email.

You can track your order by:

1. Logging into your account → My Orders

2. Clicking the tracking link in your shipping email

If you do not receive tracking or delivery exceeds 9 business days after confirmation, contact us promptly.

📦 Delivery & Redelivery

• Most deliveries do not require a signature
• Packages may be left at your door if you are unavailable
• Couriers will attempt delivery up to two times

If missed twice, the package must be picked up from the courier station before being returned to the warehouse.

📮 Shipping Address Requirements

We only ship to verified physical addresses.

We do not deliver to:

• PO Boxes

A valid phone number is required for delivery coordination.

📦 Damaged Packages

If your package arrives damaged:

1. Write “Package Damaged” when signing

2. Email us immediately after delivery

3. Keep all boxes and packaging materials

Failure to retain packaging may void the damage claim.

Please note:

Homivas is not directly liable for loss, theft, or damage during transit. Claims must be processed through the courier before replacements or parts are issued.

🏬 Pickup Option

Local pickup may be available.

After payment, you will receive an email with pickup details and invoice instructions. Please contact us to arrange scheduling.

⏰ On-Time Delivery Guarantee

If your order does not arrive by the estimated delivery date, you may qualify for a CA$5 voucher for your next purchase.

Eligibility Conditions

• Applies to registered customer orders only
• Each order qualifies once
• Delivery date is based on courier tracking confirmation
• A delivery attempt counts as on-time fulfillment

Exclusions

Not valid if delays occur due to:

• Incorrect shipping address
• Wholesale or guest orders
• Voluntary returns/exchanges
• Force majeure events (weather, disasters, strikes, pandemics, war, government actions, etc.)

To claim, submit the On-Time Delivery Guarantee application form or contact customer service.

❓ Questions?

For any shipping inquiries, tracking help, or delivery issues, please contact our support team. We’re happy to assist.