Cat Trees 4 Tier Pet Stairs Dog Cat 4 Steps Kitty Scatching Post Cat Scratch Furniture Dark Grey
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Product SKU #: D30-067
Cat Trees 4 Tier Pet Stairs Dog Cat 4 Steps Kitty Scatching Post Cat Scratch Furniture Dark Grey
This fun and helpful dog stairs for high beds from Homivas make it easy for small or aging pets to climb safely to a higher spot. The frame of pet steps is made from solid particle boards, each step is wrapped with a soft plush cover, providing a gentle surface that is soft on paws to reduce pain while climbing. Scratching posts with sisal ropes help sharpen cat's claw and protects your furniture at the same time.
Features:
- • Solid particle wood frame covered with soft plush for durability and extra comfort and safety
- • Scratching posts are wrapped with sisal ropes and is also wear resistant and durable
- • Great for older, smaller, disabled or recovering animals to reach higher spots
- • This dog steps includes various platforms for all activities such as sleep, exercise, relax and play
- • Quick and easy to assemble. Tools and instructions are included
Specification:
- • Colour: Grey
- • Material: Particleboard, Plush, Sisal Rope
- • Overall Dimension: 23.5"L x 16"W x 23.25"H
- • Each Step Size: 16"W x 6"L
- • Tier Height: 23.5"/17.75"/11.5"/6"
- • Weight Capacity: 110lbs
📦 Shipping & Delivery Policy
At Homivas, we are committed to providing a smooth, transparent shipping experience. Please review the policy below before placing your order.
🇨🇦 Where We Ship
We currently ship across Canada except for the following regions and postal codes:
Northern Territories:
Yukon (YT)
Northwest Territories (NT)
Nunavut (NU)
Restricted Postal Codes:
A0K, A0P, A0Q, A0R, X0A–Y9Z
(Some additional rural areas may also be excluded.)
Orders to Northern Territories may:
• Require 6–12+ business days for delivery
• Include remote-area surcharges
• Be limited to select products only
💲 Shipping Cost
We offer free shipping across Canada except for Northern Territories and restricted remote regions where additional fees may apply.
Shipping costs (if applicable) will be shown at checkout.
⏱ Order Processing Time
All orders are processed within 24 hours after payment is verified and cleared.
Please note:
• No weekend or holiday shipping
• Orders placed after hours ship next business day
🚚 Delivery Time
Estimated delivery timelines:
• Ontario: 1–3 business days
• Outside Ontario: 2–9 business days
• Northern Territories: 6–12+ business days
Delivery times may vary due to weather, carrier delays, or peak periods.
📍 Tracking Information
You will receive tracking details within 24 hours after shipment via email.
You can track your order by:
-
Logging into your account → My Orders
-
Clicking the tracking link in your shipping email
If you do not receive tracking or delivery exceeds 9 business days after confirmation, contact us promptly.
📦 Delivery & Redelivery
• Most deliveries do not require a signature
• Packages may be left at your door if you are unavailable
• Couriers will attempt delivery up to two times
If missed twice, the package must be picked up from the courier station before being returned to the warehouse.
📮 Shipping Address Requirements
We only ship to verified physical addresses.
We do not deliver to:
• PO Boxes
A valid phone number is required for delivery coordination.
📦 Damaged Packages
If your package arrives damaged:
-
Write “Package Damaged” when signing
-
Email us immediately after delivery
-
Keep all boxes and packaging materials
Failure to retain packaging may void the damage claim.
Please note:
Homivas is not directly liable for loss, theft, or damage during transit. Claims must be processed through the courier before replacements or parts are issued.
🏬 Pickup Option
Local pickup may be available.
After payment, you will receive an email with pickup details and invoice instructions. Please contact us to arrange scheduling.
⏰ On-Time Delivery Guarantee
If your order does not arrive by the estimated delivery date, you may qualify for a CA$5 voucher for your next purchase.
Eligibility Conditions
• Applies to registered customer orders only
• Each order qualifies once
• Delivery date is based on courier tracking confirmation
• A delivery attempt counts as on-time fulfillment
Exclusions
Not valid if delays occur due to:
• Incorrect shipping address
• Wholesale or guest orders
• Voluntary returns/exchanges
• Force majeure events (weather, disasters, strikes, pandemics, war, government actions, etc.)
To claim, submit the On-Time Delivery Guarantee application form or contact customer service.
❓ Questions?
For any shipping inquiries, tracking help, or delivery issues, please contact our support team. We’re happy to assist.