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Help center

Answers about creating ads, billing and credits, publishing, campaigns and leads. Can't find it? Send us a message — support is asynchronous and no call is ever required.

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Account, billing, data or technical questions.

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Getting started

  • Homivas creates image, video, AI spokesperson and project-showcase ads for home-service businesses from your website and real work, schedules posts, manages campaigns on your own ad accounts, and tracks inquiries to won jobs.

  • No. Choose “No website? Start manually” during setup and enter your business details.

  • Ads only use information you confirm: business name, service area, phone, approved offers and verified credentials. This keeps ads accurate and compliant.

  • In My Creatives. Filter by favorites, folders, status or format. Open one to edit, approve, resize, translate, download or schedule it.

Creating ads

  • When you haven't selected your own photos, Homivas uses an original illustration and labels it so it's never mistaken for a photo of a real job. Upload job photos in Brand Kit → Project media to use your own work.

  • The copy contains a price, percentage or trust claim (like “licensed” or “warranty”) that isn't in your approved offers or confirmed credentials. Edit the copy or add the fact to your Brand Kit, then save a new version.

  • Every edit creates a new version. Open Versions on the creative to restore any earlier one.

  • Talking-avatar rendering needs a configured avatar provider. Until your workspace admin adds it, use video ads or project showcases.

Billing & credits

  • Each job reserves credits when it starts and is charged only when it completes. Failed or canceled jobs return their credits automatically. See Billing → Credit history.

  • Yes. Annual plans receive the plan's credits every month.

  • Billing → choose another plan, or Cancel plan. Cancellation takes effect at the end of the paid period. Invoices and payment methods are in the customer portal.

Publishing & campaigns

  • No. Posts without a connection become manual posts on your calendar with a download and a copy-ready caption.

  • Usually an expired connection or missing publishing permission. The calendar shows the reason; reconnect the account in Integrations and retry.

  • Only on ad accounts you connect and fund. In Suggest mode every change needs your approval. In bounded execution (Pro), only the actions and limits you set are applied automatically, and launches always need approval.

Leads & privacy

  • Integrations → Lead capture: copy the form snippet onto your site. It keeps UTM tags and ad click IDs so every inquiry shows its source.

  • Texts are only sent to contacts with recorded consent. Replies of STOP suppress the contact automatically.

  • Send a data request from Help → Contact support. We handle it asynchronously and confirm by email.